The challenge
With over 6,000 devices across departments, the IT team at the Municipality of Lyngby-Taarbæk faced two critical pain points: lack of reliable data for asset management and inefficient support workflows.
“Asset management requirements were difficult to meet,” says Mikkel Arp, IT Manager at the Center for Culture, IT, Policy & Organisation. “We had to base audits and procurement on what I would call qualified guessing — because we simply didn’t have accurate, real-time data.”
The support team faced similar limitations. When users called in, IT staff had to ask multiple questions to even identify the device in question — wasting valuable time and resources. The team needed a solution that could provide a clear, centralized overview of all devices, their users, and current status — instantly.
The solution
To regain control, Lyngby-Taarbæk implemented NetCloud Echo, the hardware-embedded platform that delivers persistent visibility across all endpoints — regardless of location, connectivity, or operating system changes.
“Today we have live data on all devices right on our screens,” Arp explains.
“We know who’s using what, and what the status of each device is — in real time.”
With Echo, the municipality can now:
-
Track every device's physical location and user
-
Monitor device health, OS version, and compatibility (e.g., Windows 11 readiness)
-
Forecast hardware lifecycle needs such as RAM upgrades and device replacements
-
Detect and recover misplaced or unreturned devices — even across borders
Importantly, Echo also integrates seamlessly with the municipality’s existing MDM and IT service systems. This integration allows the support team to skip the traditional troubleshooting back-and-forth.
“As soon as a support case is created, we can see exactly what equipment the user has, where they’re located, and whether they’re online via Wi-Fi or Ethernet,” says Nicolai Brendstrup, Team Lead for Projects & Administration.
“That saves us a huge amount of time. Echo’s live data is automatically pulled into our service desk.”
"We’ve gained so much — not just visibility, but integrations and automations too. It’s a solid, full-hearted recommendation from our side"
—Nicolai Brendstrup,Team leader of Stab og Project
The results
Full Asset Control and Audit Readiness
Echo has enabled Lyngby-Taarbæk to replace assumptions with data-driven decisions. From budgeting to lifecycle planning, all IT decisions are now based on real, actionable insight.
“Echo showed us precisely which devices can run Windows 11, which can’t, and when they were last online. That made our Windows 11 upgrade plan far more strategic,” notes Arp.
Lost Devices Recovered — Even Across Continents
“Before Echo, we had daily issues with missing equipment,” says Brendstrup.
“But now we know exactly where each device is — including one we recovered from California after an employee forgot to return it. That has a real impact on our IT budget.”
Rapid Implementation
“Implementation was surprisingly simple,” Arp explains.
“Since Echo is already embedded in the hardware, it only took minutes to activate. Within 24 hours we had visibility, and within a month we had a complete picture.”
Collaboration that Works
“Our greatest investment was simply patience in the first few days while the data came in. NetCloud was ready from day one, and helped us tailor views exactly to our needs. Honestly, we were the slow part — not them.”
"I cannot recommend Echo enough - we’ve never seen another tool that provides this level of live, precise data. It has transformed how we manage our IT environment."
— Mikkel Arp, IT-Manager of Center for Kultur, IT, Politik og Organisation in the Municipality of Lyngby-Taarbaek.
Ready to take control of your IT assets?
If you’d like to regain control over your hardware assets and secure your entire device fleet — even those currently out of reach — reach out to the NetCloud team today via info@netcloud.dk